TranslateWise, a technology startup with headquarters in Tallinn, Estonia – launched the first multilingual live chat for user-friendly customer support without language barriers. The solution can be added to any website in 2 minutes to outperform in customer satisfaction.
Unlike various alternatives such as Zendesk, Live Chat, Tawk.to, etc, TranslateWise chat is automatically displayed to all customers in their mother language and contains the seamless real-time translation, which happens only when the language skills of the agent and customer do not match.
“We are excited to work with the companies, who truly care for their customers. TranslateWise can be found at notable e-stores across various industries, such as ONOFF, Smarta, Balteco, Macta Beauty, Marmara, Bonprix, Medifum, etc.” explains Roosna.
Their plug-and-play live chat with an intuitive and user-friendly interface is already helping over 500 000 online shoppers every day to get faster help. The company aims to become one of the most sought-after names for e-commerce businesses across industries, standing out as the first affordable and scalable customer support solution.
The customer experience management market has undoubtedly evolved over the years. Over 2 billion people bought products online in 2021. In the era, where people buy more online and prefer chat to all other communication channels, TranslateWise helps to provide better customer support and outperform in customer satisfaction.
According to a report published by Fortune Business Insights, the size of the global customer experience management market was valued at $10.1 billion in 2021 and projected to be worth over $32,5 billion by 2030.
“One of the major challenges e-commerce businesses continue to face is providing fast, user-friendly, and multilingual customer support. It is time-consuming and not affordable for 98% of the e-commerce players, so we decided to solve this” claims Sandra Roosna, the founder of TranslateWise.
While many of the industry solutions can provide real-time translation, currently, most of the chat support windows are in one language and require developers to make it available even in 3-5 languages. TranslateWise chat differs from other solutions by reducing weeks of development to 2 minutes, currently, their chat is in 27 languages.
The product is particularly ideal for SMEs whose websites are visited by non-native customers, helping them address the concerns of clients via webchat, irrespective of the language, with real-time translation.
Roosna says their mission is to improve customer support on the internet, one company at a time. They set simple, yet professional and user-friendly experience as the highest goal, described as “The New Standard in Customer Live Chat Solutions.” Features of the lightweight solution include integration with social media, all communication channels one click away, tools for teams, an app for smart devices, and affordability with different plans to suit the needs of each business.
The company has carved a niche in the industry for helping businesses to engage their customers more effectively through real-time translation, leveraging the progress in neural machine translation technology.
For further information about TranslateWise and to join the long list of forward-thinking businesses leveraging the tool to enhance customer engagement, visit – https://www.translatewise.com/.
About TranslateWise LLC
TranslateWise LLC was founded as a provider of multilingual customer support solutions to help businesses with foreign customers attend to the needs of their clients with relative ease. The company provides real-time translation solutions using the latest technologies in the industry to help businesses break language barriers.