Payment policies

Instant research


Instant research projects are paid at the time of placing an order. Full payment is required to start a project.

Instant research cancellation & refunds

For instant research, full refunds are only applicable if we failed to provide data or other deliverables within the specified timeframe. In case you ordered by accident, we will be able to refund 75% of your order price.

Unfeasible research configurations

Should your research configuration fail to be feasible, you will be able to configure a new research for the same price. In this case, we will contact you within 24 hours.

Custom research

Research project proposal

Custom research projects are invoiced at the time of the report delivery. Clients need to sign the pre-approved project proposal before starting any research, which includes:

  • Survey methods
  • Targeting specifications
  • Timeline
  • Cost
  • Deliverables
  • Report specifications, if any

The same document will serve as a binding contract. By signing the research proposal, you will be liable to pay any fees specified in the project proposal from the time of receiving the pre-agreed deliverables.

Custom research cancellation & refunds

Refunds are only applicable if we failed to provide data or other deliverables in the pre-agreed timeframe. Cancellation is possible during the research timeframe at 50% of the full project price.

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