Greenville, N.C. – Jan 27th, 2022 – One Source, a leading managed services provider specializing in Communications Lifecycle Management, IT Infrastructure, and Cybersecurity services has been identified as a Representative Vendor in the 2021 Gartner Market Guide for Telecom Expense Management report.
According to the report, “Gartner client interactions show that enterprises want telecom expense management TEM) providers to manage logistics and, increasingly, to take on life cycle management services for end-user devices. They are also expecting more proactivity from TEM providers in streamlining their estate across technology towers, eliminating duplicity.”
“We’ve been a TEM provider since 1996, and over the last 26 years, we’ve evolved into a fully managed services company, bringing focus to reducing technology expenses while right-sizing telecom connectivity, IT infrastructure, and cybersecurity strategies to earn long-term partnerships with our customers,” said Kirk Waddell, executive vice president of technology at One Source. “We specialize in this space, and we bring years of experience, knowledge, and proven company stability to our clients by combining the powers of our SaaS platform with our managed services overlay to create a truly unique customer experience for this space. We’re very proud to be part of this newly published Gartner report.”
One Source further specializes in Managed Security Services and Managed IT Services, including implementing cloud solutions and next-generation networking such as SD-WAN, as well as “as a service” platforms such as SaaS and UCaaS. With dedicated specialists, One Source provides real-time solutioning, service delivery, and full lifecycle management. All this includes portfolio optimization, sourcing, ordering, procurement, expense management, bill payment, usage optimization, cost recovery, and service and support help desk.
One Source boasts a 99%+ client retention rate and average client tenure of 12 years. The provider manages more than 1,000 clients, more than 30,000 locations, and more than 1 million assets and devices across North America. One Source is the recipient of the 2021 Silver Stevie Award for Best Customer Engagement Initiative, the world’s top honors for customer service professionals.
Gartner, Market Guide for Telecom Expense Management Services, Lisa Unden-Farboud, Katja Ruud, Pablo Arriandiaga, 22 December 2021.
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ABOUT ONE SOURCE
One Source, headquartered in Greenville, North Carolina, is a managed services company optimizing complex enterprise IT and Telecom requirements through Communications Lifecycle Management (CLM) to include Telecom Expense Management (TEM), IT Infrastructure and Cybersecurity. This holistic approach is driven by unparalleled customer service and industry expertise and is validated by a +98% customer renewal rate with average customer tenure of +13 years. One Source is able to tackle today’s most challenging multi-location business requirements such as infrastructure upgrades, right-sizing and negotiating carrier contracts, invoice audits and disputes, mobile device management, inventory and kitting, managed detection and response, and more, with significant cost savings and 24/7/365 helpdesk support. One Source has offices and Security Operations Centers in Greenville and Raleigh, NC, Portland, OR, and Mobile, AL, and works with companies across the globe such as multi-location restaurants, retail, automotive, property management, healthcare & senior living, financial services, manufacturing & distribution, and more.