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Earned Growth: A Boon Even for Companies That Cannot Implement the Metric

Fred Reichheld, one of the creators of Net Promoter Score (NPS), has done it again. In his upcoming book “Winning On Purpose,” he and his co-authors Darci Darnell and Maureen Burns introduce a new metric: Earned Growth. They previewed the book and their idea in a recent HBR article. Earned Growth measures the revenue growth […]