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Where is our data from?

Data is collected from surveys distributed across the internet, targeting people based on your specifications. As your respondents answer, we record and save every detail associated with each response.

How data quality is ensured?

Various mechanisms ensure high-quality data, which include spam and bot detection algorithms, optional screening questions, open-end validation, and manual cross-checks. More about data quality here.

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Where do surveys appear?

Surveys are distributed on various audience networks, such as Google’s GDN, Microsoft, Facebook, and more. Surveys appear on news websites, YouTube, blogs, mobile apps, social media, and more.

How do you collect non-incentivized responses?

Surveys are targeted to people who are interested in your research topic. This is why they participate. Our programmatic survey delivery system finds engaged respondents for your questions.

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What is the process?

You can use the self-service Instant Research feature to launch a survey campaign in minutes, or request a proposal. Place your order, then we will manually review and launch the research.

How to create a good survey?

Use clear, descriptive, and unbiased language for questions and answers. Decide what type of answers to collect: textual, numeric, or scale rating. Add a screening question to filter out unqualified responses.

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Research cost and duration

In case of self-service Instant Research projects, time and cost are displayed on your form, calculated based on your configuration. If you request a quote, your proposal will include the expected time and cost of your research.

Should you get an interactive dashboard?

Interactive visual dashboards let you segment and analyze your data in any combination. It is a huge time saver to understand insights out of the box. If you are familiar with data visualization, you will not need one.

How to track research status?

Use our order tracker tool to check the status of your research. All you need to do is enter your order number and email, then our system will show the current stage of the project.

Can I see sample reports and surveys?

Of course. On each research tool page you will find links to interactive dashboards. Play around with different interactive dashboards, or download a data sample.

Can I cancel or get a refund?

Yes, in case we fail to deliver the purchased deliverables in the pre-calculated timeframe. Cancellations are possible with a partial refund. For more information, please refer to our payment policies page.